@2022,Wackie Ju
SHIPPING AND RETURNS
DUE TO THE SUSTAINABLE NATURE OF THE BRAND, ALL ORDERS ARE HANDMADE WITH LIMITED
ADDITIONS IN MELBOURNE AUSTRALIA. PLEASE ALLOW 7-14 BUSINESS DAYS FOR EACH ORDER
COMPLETION PRIOR BEING DISPATCHED, EXCLUDING HOLIDAYS. ORDERS RECEIVED ON WEEKENDS
AND HOLIDAYS WILL BE PROCESSED THE NEXT BUSINESS DAY. ALL ORDERS WILL BE DISPATCHED
WITHIN 2 BUSINESS DAYS OF PRODUCT COMPLETION. ONCE THE ORDER IS BEING SENT, YOU WILL
RECEIVE A NOTIFICATION EMAIL WITH TRACKING INFORMATIONS.
PLEASE CONTACT US VIA EMAIL INFO@WACKIEJU.COM IF THERE IS ANY QUESTIONS REGARDING TO
YOUR ORDER.
SHIPPING
LOCAL(WITHIN AUSTRALIA):
STANDARD-AUD $10 (3+ BUSINESS DAYS)
EXPRESS-AUD$15 (NEXT BUSINESS DAY DELIVERY)
INTERNATIONAL:
STANDARD-AUD $30 (10-15 BUSINESS DAYS)
EXPRESS-AUD$50 (3+ BUSINESS DAYS)(VIA PACK&SEND, DELIVERY COMPANY DEPENDING ON AREA--
DHL, EMS, UPS, STARTRACK ETC.)
INTERNATIONAL ORDERS MAY BE SUBJECT TO IMPORT DUTIES AND/OR TAXES. SUCH COSTS ARE NOT
INCLUDED IN THE PRODUCT PRICE. CUSTOMER HOLDS LIABILITY OVER THESE CHARGES IN ORDER TO
RELEASE YOUR ORDER FROM CUSTOMS AUTHORITIES IN YOUR COUNTRY. WE ARE UNABLE TO
ESTIMATE YOUR LOCAL CUSTOMS PROCESSING CHARGES OR TIMEFRAME.
RETURN & EXCHANGE
PRIOR EACH ORDER BEING SENT, WE GUARANTEE THAT ALL PRODUCTS WOULD BE CAREFULLY
INSPECTED. YET WE ONLY ACCEPT RETURN ON DEFECTIVE FULL PRICED ITEMS WITHIN 7 DAYS OF
DELIVERY(PLEASE SEE ACCC FOR LIST OF MAJOR FAULTS).
WE DO NOT OFFER RETURNS OR EXCHANGE ON DISCOUNTED ITEMS. WE DO NOT OFFER REFUNDS
ON 5-MOON G COLLECTION DUE TO INTIMATE USE OF THE PRODUCTS NATURE, HOWEVER EXCHANGE
MAY BE PROCESSED IF IN THE RARE CASE BEING FAULTY. WE DO NOT ACCEPT CHANGE OF MIND
RETURNS.
RETURN SHIPPING CHARGES ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER AND THE INITIAL
SHIPPING COSTS WILL NOT BE INCLUDED IN RETURN/EXCHANGE COSTS.
PLEASE NOTE THAT RETURNED GOODS MUST BE SENT BACK UNUSED IN ORIGINAL CONDITION WITH
ALL TAGS ATTACHED. PLEASE SHIP IN ORIGINAL PACKAGING.
TO REQUEST FOR AN EXCHANGE OR RETURN FOR REFUND OF FAULTY PIECES, PLEASE EMAIL VIA
INFO@WACKIEJU.COM PRIOR ORGANISING SHIPPING.
PLEASE NOTE TO PROVIDE ORDER NUMBER AND REASONS OF RETURN. PLEASE INCLUDE IMAGES IN
EMAIL IF POSSIBLE. RETURN TRACKING NUMBER IS REQUIRED IN ORDER TO PROCESS REFUND/
EXCHANGES.
ALTERATION
WE AIM TO PROVIDE YOU AND EVERY WACKIE JU PIECE A SATISFYING AND LIFE-LONG EXPERIENCE.
IF YOU ARE NOT SATISFIED WITH THE FIT OF THE PURCHASE, WE ARE OFFERING A FREE ALTERATION
SERVICE DEPENDING ON THE REQUIREMENT WITHIN 50 DAYS OF DELIVERY. THERE IS AN ADDITIONAL
ALTERATION FEE AFTER 50 DAYS OF DELIVERY. PLEASE ALLOW 10-15 BUSINESS DAYS FOR ORDER
COMPLETION.
SHIPPING CHARGES ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER. WE ALSO ACCEPT DROPOFF AND PICK-UP FROM OUR STUDIO IN BRUNSWICK MELBOURNE.
PLEASE NOTE TO PROVIDE ORDER NUMBER AND DETAILS FOR ALTERATION VIA EMAIL
INFO@WACKIEJU.COM.