SHIPPING AND RETURNS



DUE TO THE SUSTAINABLE NATURE OF THE BRAND, ALL ORDERS ARE HANDMADE WITH LIMITED ADDITIONS IN MELBOURNE AUSTRALIA. PLEASE ALLOW 7-14 BUSINESS DAYS FOR EACH ORDER COMPLETION PRIOR BEING DISPATCHED, EXCLUDING HOLIDAYS. ORDERS RECEIVED ON WEEKENDS AND HOLIDAYS WILL BE PROCESSED THE NEXT BUSINESS DAY. ALL ORDERS WILL BE DISPATCHED WITHIN 2 BUSINESS DAYS OF PRODUCT COMPLETION. ONCE THE ORDER IS BEING SENT, YOU WILL RECEIVE A NOTIFICATION EMAIL WITH TRACKING INFORMATIONS.

PLEASE CONTACT US VIA EMAIL INFO@WACKIEJU.COM IF THERE IS ANY QUESTIONS REGARDING TO YOUR ORDER.



SHIPPING


LOCAL(WITHIN AUSTRALIA):

STANDARD-AUD $10 (3+ BUSINESS DAYS)

EXPRESS-AUD$15 (NEXT BUSINESS DAY DELIVERY)


INTERNATIONAL:

STANDARD-AUD $30 (10-15 BUSINESS DAYS)

EXPRESS-AUD$50 (3+ BUSINESS DAYS)(VIA PACK&SEND, DELIVERY COMPANY DEPENDING ON AREA-- DHL, EMS, UPS, STARTRACK ETC.)


INTERNATIONAL ORDERS MAY BE SUBJECT TO IMPORT DUTIES AND/OR TAXES. SUCH COSTS ARE NOT INCLUDED IN THE PRODUCT PRICE. CUSTOMER HOLDS LIABILITY OVER THESE CHARGES IN ORDER TO RELEASE YOUR ORDER FROM CUSTOMS AUTHORITIES IN YOUR COUNTRY. WE ARE UNABLE TO ESTIMATE YOUR LOCAL CUSTOMS PROCESSING CHARGES OR TIMEFRAME.


RETURN & EXCHANGE


PRIOR EACH ORDER BEING SENT, WE GUARANTEE THAT ALL PRODUCTS WOULD BE CAREFULLY INSPECTED. YET WE ONLY ACCEPT RETURN ON DEFECTIVE FULL PRICED ITEMS WITHIN 7 DAYS OF DELIVERY(PLEASE SEE ACCC FOR LIST OF MAJOR FAULTS).

WE DO NOT OFFER RETURNS OR EXCHANGE ON DISCOUNTED ITEMS. WE DO NOT OFFER REFUNDS ON 5-MOON G COLLECTION DUE TO INTIMATE USE OF THE PRODUCTS NATURE, HOWEVER EXCHANGE MAY BE PROCESSED IF IN THE RARE CASE BEING FAULTY. WE DO NOT ACCEPT CHANGE OF MIND RETURNS.

RETURN SHIPPING CHARGES ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER AND THE INITIAL SHIPPING COSTS WILL NOT BE INCLUDED IN RETURN/EXCHANGE COSTS.

PLEASE NOTE THAT RETURNED GOODS MUST BE SENT BACK UNUSED IN ORIGINAL CONDITION WITH ALL TAGS ATTACHED. PLEASE SHIP IN ORIGINAL PACKAGING.

TO REQUEST FOR AN EXCHANGE OR RETURN FOR REFUND OF FAULTY PIECES, PLEASE EMAIL VIA INFO@WACKIEJU.COM PRIOR ORGANISING SHIPPING.

PLEASE NOTE TO PROVIDE ORDER NUMBER AND REASONS OF RETURN. PLEASE INCLUDE IMAGES IN EMAIL IF POSSIBLE. RETURN TRACKING NUMBER IS REQUIRED IN ORDER TO PROCESS REFUND/ EXCHANGES.


ALTERATION


WE AIM TO PROVIDE YOU AND EVERY WACKIE JU PIECE A SATISFYING AND LIFE-LONG EXPERIENCE.

IF YOU ARE NOT SATISFIED WITH THE FIT OF THE PURCHASE, WE ARE OFFERING A FREE ALTERATION SERVICE DEPENDING ON THE REQUIREMENT WITHIN 50 DAYS OF DELIVERY. THERE IS AN ADDITIONAL ALTERATION FEE AFTER 50 DAYS OF DELIVERY. PLEASE ALLOW 10-15 BUSINESS DAYS FOR ORDER COMPLETION.

SHIPPING CHARGES ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER. WE ALSO ACCEPT DROPOFF AND PICK-UP FROM OUR STUDIO IN BRUNSWICK MELBOURNE.


PLEASE NOTE TO PROVIDE ORDER NUMBER AND DETAILS FOR ALTERATION VIA EMAIL INFO@WACKIEJU.COM.